bet9ja Privacy Policy

1. Definitions and Introduction

This privacy policy has been prepared by the organisation that operates the bet9ja platform and its related services. In this document, "we", "our" or "platform" refers to bet9ja and its operating organisation. "You" or "user" refers to any person who is registered on or accessing this platform.

By creating an account, logging in, or using any service on bet9ja, you are considered to have accepted all the terms of this privacy policy. This policy is linked to our Terms and Conditions and we recommend reading both documents together.

1.1 Key Definitions

• Personal Information: Any information that can directly or indirectly identify a specific individual — such as name, mobile number, email address, or national identity card number.
• Processing: Any operation involving data, including collection, storage, modification, use, disclosure, or deletion.
• Third Party: Any person or organisation other than bet9ja and the user.
• Cookie: A small data file stored in your browser when you visit a website.

2. Data Collection

bet9ja collects information from users at various stages. The purpose of this data collection is to improve service quality, maintain a safe environment, and meet legal obligations.

2.1 Information Collected at Registration

When creating an account, you are required to provide the following information:

• Full name (as per national identity card)
• Mobile number
• Email address
• Date of birth (for age verification)
• Preferred payment method (bKash, Nagad, Rocket, or bank transfer)

2.2 Information for Identity Verification

To ensure secure transactions and, where applicable, to verify identity, we may collect:

• National Identity Card (NID) or passport copy
• Verification details related to bank account or mobile wallet
• Proof of residence (if required)

2.3 Automatically Collected Information

When you browse the bet9ja platform, certain information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system
• Page visit time and duration
• The page you came from (referrer URL)
• Navigation patterns within the platform

3. Purpose of Data Use

Collected information is used only for defined and legitimate purposes. The bet9ja platform uses your information for the following reasons:

3.1 Service Operations

• Account creation, verification, and management
• Processing financial transactions including deposits and withdrawals
• Providing bonuses and promotional offers (such as the 120% welcome bonus)
• Managing the VIP programme and weekly cashback benefits
• Providing customer support via live chat and email

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorised account access
• Monitoring suspicious transactions
• Taking action against the creation of multiple accounts
• Ensuring the overall cybersecurity of the platform

3.3 Communications and Notifications

• Sending important account-related notifications
• Informing you about new services or changes
• Sending OTPs and security codes
• Sending promotional messages with your consent

3.4 Service Improvement

We analyse the overall user experience to improve the platform's performance and usability. This analysis is always conducted in an anonymous and aggregated form.

4. Data Storage and Security

bet9ja has adopted industry-standard security measures to keep your information safe. Our servers are protected by SSL encryption technology, and encryption is ensured at every stage of data transfer.

4.1 Technical Security Measures

• 256-bit SSL encryption — for all data transfers
• Firewall and regular security audits
• Access control — only authorised personnel can access data
• Data backup and disaster recovery systems

4.2 Data Retention Period

All data is retained for as long as your account remains active. Even after an account is closed, certain data may be retained for a specified period for legal and business purposes. Financial transaction records are stored in accordance with applicable regulations.

5. Cookies and Tracking

bet9ja uses cookies and similar tracking technologies to keep the website and app functioning properly. These files help improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: Help monitor platform performance. Data remains anonymous.
• Marketing Cookies: Active only with your consent.

5.2 Cookie Control

You can disable all cookies except essential ones at any time from your browser settings. However, disabling certain cookies may limit the functionality of the platform.

6. Sharing Data with Third Parties

bet9ja never sells your personal information to third parties. Limited data sharing may occur in the specific circumstances below:

6.1 Payment Processors

Necessary information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, and bank transfer services. This information is used solely to verify and complete transactions.

6.2 Game Providers

Our game providers, including Evolution, Pragmatic Play Live, and Spribe, receive limited technical data — only for the purpose of running games properly. They do not receive your financial or identity information.

6.3 Legal Obligations

We may be required to provide certain information in response to court orders, lawful requests from government authorities, or to comply with applicable law. In such cases, we will endeavour to notify you in advance as far as possible.

7. User Rights

As a user of the bet9ja platform, you have several rights over your own information. To exercise these rights, please contact our support team.

7.1 Right to Access and Receive Information

You may request at any time to know what information bet9ja holds about you. We will provide a copy of that information within a reasonable time.

7.2 Right to Correct Information

If any information stored about you is incorrect or incomplete, you may request a correction. Many details can be corrected directly from your account settings.

7.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, information related to legal obligations or ongoing transactions may not be immediately deletable.

7.4 Right to Object to Processing

You may object to your information being used for marketing or promotional purposes. Once we receive this request, we will stop the relevant activity.

7.5 Right to Data Portability

You have the right to receive your information in a structured, commonly used format. This applies where the relevant conditions are met.

For more information on responsible gambling at bet9ja, visit our Responsible Gaming page — it describes various account management features including self-exclusion.

8. Third-Party Links and Services

The bet9ja platform uses various third-party services for game provision and payment processing. These organisations have their own privacy policies.

If you use any game or payment service through our platform, the terms of that service will also apply. bet9ja is not responsible for the privacy practices of these third-party services, but we ensure that they meet our minimum standards.

9. Protection of Minors

bet9ja is a 21+ platform. No one under the age of 21 may use this service, and we do not collect any information from them.

Date of birth verification is mandatory at registration. If a user creates an account using a false date of birth, that account will be cancelled and the associated information will be deleted. If you encounter any issue with age verification or are aware of a minor's account, please contact us immediately.

10. Policy Changes

bet9ja reserves the right to amend this privacy policy as needed. Any changes will be published on this page with an updated "Last Updated" date at the top of the document.

For significant changes, a notification will be sent to your registered email or mobile number. Continued use of the platform after any changes will be considered acceptance of the revised policy.

For general questions, you will find detailed answers on our FAQ page. Answers to common queries about accounts, payments, and privacy are all organized there.

11. Contact

If you have any questions about this privacy policy, requests to view or correct your information, or any complaints, please contact us. Our customer support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

This privacy policy has been prepared in Bengali. Please also read our Terms and Conditions page for full details on this policy and the overall terms related to our services.